Reviews for Steam Sweepers Rug Cleaning

Before calling Steam Sweepers I had called a different carpet cleaning service and was told their service would be able to clean my rug and permanently remove the unpleasant odor of a synthetic coming from it.
As a result of this response I decided to get a second opinion and called Steam Sweepers. Art (the owner) was able to answer my call immediately. He said he would call me back shortly because he was presently busy with another customer on the phone. He returned my call promptly. He demonstrated reliability with great phone communication.
I explained to Art I had a 9'x12' tufted wool rug which began smelling of a strong odor of synthetic rubber. I asked if he would be able to clean my rug to remove the smell. I told him I thought the odor was coming from the non-skid rug pad, and not the rug. Art said the odor wasn't originating from the pad but was coming from the rug itself. Art informed me, although my rug's label said 100% wool, some rugs with defective backings (undersides) were originally made improperly with a particular bad batch of latex adhesive, As a result of this, sometimes they will emit an odor when the carpet ages. He was very honest with me and said unfortunately cleaning would not remove the odor.
I thanked Art for his knowledge and integrity. He saved me from the cleaning expense and further problems with my rug. It was my first time I called Steam Sweepers, and I was given clearly understood answers to my rug questions. I also appreciate Art did not make any sales attempt at pressuring me into having my other rugs or carpets cleaned. Art had nothing to gain from my call but he took the extra time to assist me with his valuable knowledge.

I followed up the phone call and contacted the high end store where I purchased the rug. The furniture/ design store confirmed Art's diagnosis. The store said they will provide me a new replacement rug for free, due to the defect.
The store no longer sells rugs with this latex issue.

Thanks to Art again. I would have never thought of contacting the store where I purchased the rug because my rug was a few years old and I didn't know it was defective.

Art not only knows about proper cleaning procedures but also knows about rug construction, and it allowed me to move forward with a positive solution. When the time comes for my other rugs and carpeting to be cleaned Steam Sweepers has earned my trust to provide the reliable and appropriate cleaning service.

Nancy M.
Anacortes, Wa

A positive experience!

Steam Sweepers Carpet Cleaning LLC is dead on. They're really good. We'd used them a few years ago, and we recently brought in a rug to them that we thought we would have to throw away. It was really badly stained, and we had tried cleaning it at home.

We brought it in to Steam Sweepers, and they said they thought they could clean it. When we got it back, it looked almost as good as new! I have nothing but high praise for them!

Furniture and rugs look brand new.

The first things Steam Sweepers Carpet Cleaning cleaned were three pieces of furniture. I was impressed that they came, picked them up, cleaned them, and brought them back. They took their shoes off when they came in, and they made the pieces look brand new.

We also had them clean all of our wool area rugs, one of them being quite old. All of them came back really clean. The bonus was that their facility is very close by. We were able to go down and see the process, which was very neat.

An all-around excellent service!

Steam Sweepers Carpet Cleaning LLC cleaned two oriental rugs for us. They picked up and cleaned, and in one case repaired, the rugs. Then they delivered them back to us.

Art was very helpful and knowledgeable. He was great to do business with. He has great integrity. Steam Sweepers provides you with very professional, reliable and well-priced service.

Fabulous!!!! Art even ph balances the rugs after cleaning!!!

Pleasant, professional, did the job well

We were very pleased what Steam Sweepers Carpet Cleaning did. They cleaned the yacht club in Bellingham and we've actually used them in our home before and in another house. They always did a good job.

Joe C.

High quality, professional job.

Steam Sweepers Carpet Cleaning cleaned carpet for me that had pet stains in it. They guaranteed that they wouldn't come back. I was so impressed with the work they did on my wall-to-wall carpet that I sent them area rugs to clean. Those came out with very vibrant colors.

They are very professional and very friendly. They were knowledgeable about carpet cleaning and about procedures to ensure colors didn't fade or run together with the area rugs. Be confident that you'll get high quality and professional service.

Saved a unique rug! I'm so happy with them.

Steam Sweepers Carpet Cleaning LLC gets a 5+ for their quality of work! I have this unusual rug that I got in Hong Kong. It's kind of off-white. I had it cleaned before, and the people did a beautiful job. However, I guess that company was sold without my knowing, and when I had them come again I thought they had ruined it! I was just sick about it. So, I had to get it cleaned again and didn't know what to do. I looked at Steam Sweepers website, and it looked like they did it the right way so I went with them. The man was very nice. He called me after he'd cleaned to say he thought it had come out well, and that he had gotten it back to how it was before the botched job. He was right!! I'm so happy with it. He rescued my rug!

Would Recommend Steam Sweepers to anyone

Steam Sweepers just finished up with our 3 room carpet cleaning this morning 8/9/2013. We had some problems with pet odors and they were so professional. They came out to give us a bid, and various options, then did the odor removal on Tuesday, and came back Friday to clean the carpets. They were totally professional, but fun and delightful. Called first both days to let us know when they would arrive, and how long it would take. Would recommend them to anyone.

Great work, detail oriented

We are had our wall to wall carpets cleaned and an oriental rug steam cleaned by them. We are very happy with the service at Steam Sweepers Carpet Cleaning. The man who came took his shoes off, put on booties, and took time on every corner. He was very detail oriented, our rugs were returned fresh and clean and the work was done well.

Just hired Steam Sweepers for the first time and am very happy with the job they did. They got out spots that two other companies had not. Professional and easy to work with. I would not hesitate to hire them again.

I had been searching for a company who specializes in fine rug cleaning to get my hand knotted rug cleaned for quite a while, until I found Steam Sweepers. Art and his crew are very knowledgeable and I was comfortable leaving my rug in their care. When they delivered the rug back to my home it looked better than ever. I would absolutely recommend them to anyone who has fine rugs in their home.

Very congenial and a pleasure to work with

I like Steam Sweepers Carpet Cleaning a lot! Thomas, the owner, is really accommodating. He'll pick up your rugs and bring them back. I have Tibetan rugs that are fine Asian rugs and he understands how to deal with them more than anyone else in town.

I've been a customer for about three or four years. As soon as I found them online, I went to his place and saw the set-up. From the way he spoke I knew what he was talking about. They're very trustworthy, very polite and respectful of you. I do recommend them on my website too.

Excellent

Art answered all of my questions over the phone. When I went in to drop off several of my rugs for cleaning, I looked around and their establishment is a clean place, so I felt comfortable leaving my rugs there. Art and his helper are very professional. They did a great job for me. I would not hesitate to recommend them and will certainly use them again.

They're great!

They cleaned my rugs and they look astonishing. I have used them twice now.

Everything went very well.

I looked them up online and had them come out. The guy that came out was really personable and did a good job. He showed us what he was doing, and was very open about everything. He was thorough and conscientious in his work. He said it would take 3.5-4 hours and that's what it took.

Reliable

We've used Steam Sweepers Carpet Cleaning LLC for years. They are always reliable and show up on time. Art is a wizard at getting spots out of carpets, including some that were in the carpet when we bought the house we're in now. He keeps my carpets useful. They are fine and I recommend them highly.

They do what they say they're going to do and the price is right.

Steam Sweepers Carpet Cleaning's technicians have been very professional, hardworking, and done everything right. I have no complaints at all.

Excellent, very professional, wonderful service

I had Steam Sweepers clean my oriental rugs. I talked to Art on the phone and I just knew he had the knowledge required to do the job correctly. I even had him wrap a rug that was moth proofed with their solution, to store it. He does a very nice job and will work with you and take the time to make sure that things are done properly.

Extremely good experience, very satisifed

My family has been using Steam Sweepers for a long time. Somewhere in between, for some reason, we stopped using them. But, we shouldn't have because they are fantastic.

They always do a great job cleaning the carpets throughout my house. Recently, we also had them clean the carpet in an office. Just six months before, we had the carpet in the office cleaned by a different company, but Steam Sweepers actually ended up cleaning after the other company because they were not very thorough. Steam Sweepers are very thorough. They get the job done right.

Great job with the rugs.

I had my rugs cleaned before with a different method, and there's almost no comparison. My rug looks exactly like new, and I've had it for a long time. The other cleaning services really didn't make a lot of improvements in appearance or cleanliness. Now I have napped in the rug, and I had five done in total. I'm happy with them all. One is a room sized rug, one is smaller, then I sent some little old rugs, and they did a great job with them.

Excellent work. Superb job!

Steam Sweepers Carpet Cleaning did a superb job with steaming the slate floors in my house. I have a lot floor to steam, and the people worked hard, were courteous, and everything was spotless when they were finished.

They also took my carpets, cleaned them, and when they brought them back they were renewed and looked excellent. They did excellent work.

Good price and timely service.

We are very satisfied with the work done by Steam Sweepers Carpet Cleaning. They did a fine job on everything. The pick up and delivery were both done in a timely manor. They had the right price and the job was done well.

Very professional.

Steam Sweepers Carpet Cleaning LLC was always on time. Their employees were all very professional and even helped me move things around when it was too heavy for me. They always did a great job and informed me about everything. There was never a surprise. I would recommend them.